Refund Policy — SafeToOpen

Last updated: 31 May 2026. This policy applies to subscriptions to SafeToOpen Browser Security and SafeToOpen Email Security purchased through SafeToOpen.

1. Try before you pay

Most SafeToOpen plans include a free trial so you can evaluate the product before being charged:

Browser Security — 14-day free trial for personal and family plans; 28-day trial for business.
Email Security — 7-day free trial on Plus and Business plans; 3-day trial on Executive.

You won't be charged until your trial ends. You can cancel any time during the trial and you will not be billed.

2. 7-day refund window

If you're charged for a subscription and change your mind, you may request a full refund within 7 days of that charge. This applies to your first paid charge on a new subscription — for example, when a trial converts to paid, or when you start a paid plan directly.

3. How to request a refund

Email [email protected] from the address on your account, within the 7-day window, and let us know which subscription you'd like refunded. Approved refunds are returned to your original payment method through our payment processor (Stripe); the time to appear on your statement depends on your bank, typically 5–10 business days.

4. Cancelling your subscription

You can cancel at any time from your account's billing portal. Cancelling stops future renewals and you keep access until the end of the current billing period. Cancelling on its own does not issue a refund for the current period — if you're within the 7-day window and want a refund, follow section 3 above.

5. Renewals

Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current price, until cancelled. We send reminders before a subscription is due to renew or expire. Refunds for a renewal charge follow the same 7-day window described above.

6. Exceptions

We may decline a refund where there is evidence of fraud, abuse, or violation of our Terms of Service. Per-seat business plans are refundable under the same 7-day window for the initial charge; contact us to discuss seat changes on an existing plan.

7. Your statutory rights

Nothing in this policy limits any consumer rights you may have under the laws of your country or region. Where local law grants you a longer cancellation or refund right, that right applies.

8. Contact

Questions about a charge or this policy? Email [email protected] and we'll help.