SafeToOpen Customer Email Verification

The best way to empower your external customers to verify if their suspicious emails were sent from your organization.

Cybercriminals constantly generate phishing web pages and send links to those pages via emails to external customers of the organizations or the citizens of countries to steal their money or sensitive information.

SafeToOpen Customer Email Verification is our unique tool which is designed to verify customers' suspicious emails impersonating organizations. It replies to the senders of reported emails and informs them if their emails were truly sent from the organizations.

SafeToOpen External Email Verification

SafeToOpen protects corporates' customers from phishing web pages impersonating their brands

How best can organizations protect their customers from phishing emails impersonating their brands?

Phishing emails targeting organizations are sent to their customers, and none of the security controls and practices can be effective in protecting them.

With SafeToOpen Customer Email Verification, external customers can verify their suspicious emails targeting them in less than a minute. SafeToOpen Customer Email Verification:

  • Is easy to use (Customers need to forward their suspicious emails)
  • Replies to reported suspicious emails
  • Email responses are fully customizable
  • Saves customers and security teams a lot of time

How Does SafeToOpen Customer Email Verification Work?

SafeToOpen Brand and Customer Protection
SafeToOpen Email Forward

Forwarding a suspicious email

Your customers need to forward their suspicious emails targeting your brand to an email address owned by your business. E.g., [email protected]. You will need to install the SafeToOpen Portal in your virtual or Cloud environment (such as Azure, AWS, etc.) and configure it to receive and send emails from [email protected] email account.


Verifying the reported email

SafeToOpen Customer Email Verification verifies all links in the body and the attachments of the reported emails and compares them against your owned domain names, your trusted domain names (such as your business partners), and previously detected phishing links targeting your business. It then populates an email response and sends it to the reporter of the suspicious email.


Informing the customer

SafeToOpen replies to the sender of suspicious emails with the best possible action. For example, if the email has a known phishing link, SafeToOpen informs the user not to click on the link. You can customize the email response templates to represent your brand. The response email may contain an attached screenshot of the body of the reported email that highlights unsafe links.


Notifying your security team

SafeToOpen Customer Protection analyses all links in the reported suspicious emails, even after it has replied to the external customer. The process connects to all unverified URLs and notifies the security team to take quick action once it has detected a never-before-seen phishing web page targeting the organization.

Email Reply with an Attachment

Not only SafeToOpen Customer Email Verification informs your customers their reported email were unsafe or not, it also highlights the unsafe links in the body of the reported emails. Please note that SafeToOpen administrator can change the color, template and texts in the highlighted unsafe links using the SafeToOpen Portal.

Also, SafeToOpen highlights the links that it couldn't verify because the links are neither owned nor trusted by the organization to inform the customers to proceed with caution. 

SafeToOpen Customer Email Verification Reply

Frequently Asked Questions:

• SafeToOpen Portal virtual machine in your on-prem virtual environment (such as VMware) or Cloud such as Amazon AWS and Microsoft Azure
• An email account for receiving reported suspicious emails (e.g., [email protected])
• An email account for sending email responses (e.g., [email protected])
* Please note that the receiving and sending email accounts can be the same.
• SMTP/IMAP or Microsoft Graph account for the above account(s)
• You will need to ensure no email security products quarantine or block the reported emails. Contact us for more information.

Yes, there are 9 different email responses in SafeToOpen Customer Email Verification that you can edit. You can also add:
- your business logo to the email response
- content liability notes
- header and footer content

It takes less than 10 seconds for SafeToOpen Customer Email Verification to analyse the reported emails and send the email response.

Email servers and gateways may add some delay in this process.

When the first external customer forwards their suspicious email impersonating your business, SafeToOpen Customer Email Verification connects to all unverified URLs to identify phishing web pages.

Unverified URLs are those whose domain names do not belong to the business or any of its partners or haven't been trusted by the business.

SafeToOpen Customer Email Verification also emails the detected phishing URLs to the security team.

Stop sophisticated cyber attacks before they hit your organization